Frequently Asked Questions
Where do I borrow my toys from?
You can pick up/drop off at the following locations:
-The Village Markets @ Burleigh Heads State School from 8:30am - 1pm the 1st & 3rd Sunday every month
-Hide & Seek Markets @ Elanora High School from 8:30am - 1pm the 2nd Sunday every month
- Delivery options available for play groups or families with 5 or more memberships (1 location/30 days)
- More pick up/drop off locations coming soon!
How long can I borrow toys for?
You can borrow toys for 1 week up to 30 days.
How much does it cost to join?
Memberships start at $45 a month. Please review our Membership Page for more information.
How are the toys cleaned?
Every toy is properly disinfected with Koala Eco products before being stored separately until their next reservation. Toys are stored for a minimum of a week between families.
You can visit Koala Eco for more information about their products.
Are gift vouchers available?
Absolutely! Email email@example.com for more information.
What happens if you lose or damage a toy?
We will evaluate if the toy can be repaired or if missing pieces can be replaced. If the toy needs to be replaced members have the option to replace the toy with a toy in the same category and price range or opt to pay a replacement fee.
What are the fees for overdue toys?
We know parenthood can get hectic. If you are not able to return your toys on time just Contact Us to arrange another option.
If toys being returned late becomes a reoccurring problem we will then enforce a $10 a week late fee.
Can I suspend my membership?
You can suspend or cancel your membership at anytime. We just ask for 2 weeks notice and that all toys have been returned.