Frequently Asked Questions
Where do I borrow my toys from?
You can pick up/drop off at the following locations:
- Emerald Lakes in Carrara from 9am - 2pm every Tuesday
- Hide & Seek Markets @ Helensvale Primary School from 8:30am - 1pm the 2nd Sunday every month
- Delivery options available for play groups or families with 5 or more memberships (1 location/30 days)
- Delivery options may be available on request
How long can I borrow toys for?
You can borrow toys for 1 week up to 30 days.
How much does it cost to join?
Standard memberships are $45 a month. Please review our Membership Page for other options.
How are the toys cleaned?
Every toy is properly disinfected with Koala Eco products before being stored separately until their next reservation. Toys are stored for a minimum of a week between families.
You can visit Koala Eco for more information about their products. As a Little Things members you will receive a 25% off code to use on your own order.
Are gift vouchers available?
Absolutely! Gift Vouchers are available here.
What happens if you lose or damage a toy?
We will evaluate if the toy can be repaired or if missing pieces can be replaced. If the toy needs to be replaced members have the option to replace the toy with a toy in the same category and price range or opt to pay a replacement fee.
What are the fees for overdue toys?
We know parenthood can get hectic. If you are not able to return your toys on time just Contact Us to arrange another option.
If toys being returned late becomes a reoccurring problem we will then enforce a $10 a week late fee.
Can I suspend my membership?
You can suspend or cancel your membership at anytime. We just ask that you notify us of your cancellation via email and to make arrangements to return any borrowed toys.